FQA

1、What terrain are your track-remote-controlled lawn mowers designed for?
Our patented track chassis system handles slopes (up to 35°), wetlands, and uneven grasslands, ideal for golf courses, landscaping, and roadside maintenance.
2、What agricultural machinery do you offer besides lawn mowers?
We provide seeders (pneumatic/mechanical), fertilizers (granular/liquid), orchard equipment (pruning/harvesting), and GPS+IoT automation solutions.
3、Are your products certified?
All products meet EU CE and ISO 9001 standards, complying with regulations in Europe, Southeast Asia, and Russia.
4、What payment methods do you support?
We accept:
Cards : Visa, MasterCard, Mir Card (Russia)
E-Wallets : Sofort (Germany), iDEAL (Netherlands), GrabPay, DANA, Touch'n Go
Bank Transfers via LianLian Global :
Europe: SEPA Instant EUR/USD ($5 fee)
Southeast Asia: Local currencies (THB/VND, zero intermediary fees)
Russia: USD/EUR local bank transfers (1–3 days)
For wire transfer or special methods, contact sale@agromachglobal.com . 
5、Why did my card payment fail?
Verify card number, expiration date, and CVV code. Russian customers can try Mir Card or Qiwi Wallet.
6、How to track international logistics?
Use our logistics partner’s English website XC Express Logistics for global shipments and Kuaidi100 for domestic tracking.
7、Is customs duty and delivery fee included in freight?
Yes, freight is quoted as Delivered Duty Paid (DDP) , covering customs duty, clearance fees, and doorstep delivery.
8、How long does shipping take?
Orders ship within 1–3 days after payment confirmation , followed by 3–25 days for production and logistics coordination (custom orders may take longer).
9、What if tracking fails?
Double-check the tracking number or contact support@agromachglobal.com . Live chat available 08:00–20:00 Beijing Time (Weekdays only) .
10、What is the warranty period?
1 year for motors/control systems, 3 months for wearable parts (blades/tracks). Free replacements for non-human damage.
11、How to request after-sales service?
Email support@agromachglobal.com with order details. Solutions initiated within 48 hours.
12、How to obtain an invoice?
Request via email (support@agromachglobal.com ) with order number and tax details. Invoices are non-editable post-payment.
13、Do you support OEM/ODM services?
Yes! Contact info@agromachglobal.com for logo customization, interface language, and functional modules.
14、Do you provide user manuals and training?
Multi-language manuals (Chinese, English, Russian, Thai) and remote video guidance available 08:00–20:00 Beijing Time (Weekdays only) .
15、Can I get real-time support?
Click Live Chat (bottom-right corner) during working hours for instant assistance.