Order Inquiry

To ensure seamless tracking of your order, we provide real-time logistics updates through our partnered carriers. For international shipments, visit XC Express Logistics and enter your tracking number to monitor global delivery status. Domestic shipments within China can be traced via Kuaidi100 , which supports all major local courier services. All freight is quoted under Delivered Duty Paid (DDP) terms, ensuring no additional costs for customs clearance or doorstep delivery.

If tracking information fails to load or appears outdated, please:

Verify the tracking number for accuracy and ensure it matches the order confirmation email.
Contact our support team at support@agromachglobal.com with your order number and tracking details for immediate assistance.
Use our live chat feature (located at the bottom-right corner of our website) during Beijing Time 08:00–20:00 (Weekdays only) for real-time resolution.
Our logistics coordination ensures orders are confirmed within 1–3 business days after payment confirmation , followed by 3–25 days for production and delivery preparation. For urgent inquiries, we guarantee a response within 48 hours to resolve any delays or discrepancies.